Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY

At SkillsNxt ("Company", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access or use our website, mobile applications, learning platforms, APIs, and related services (collectively, the "Services").

This Privacy Policy also explains your rights concerning your personal information, including your rights to access, correct, update, delete, or restrict the processing of your information.

Unless we provide a separate privacy policy or expressly state otherwise, this Privacy Policy applies whenever you visit, access, or use any of our Services.

Company Details and Data Controller

The data controller responsible for personal information collected through our Services is:

Company Name: SkillsNxt
Registered Address: 2nd Floor, 6, Outer Ring Road, Dollar Scheme Colony, 1st Phase, BTM 1st Stage, Bengaluru, Karnataka 560068, India.

For any privacy-related questions, requests, or concerns, you may contact us through our designated privacy contact channels.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue using our Services.

1. Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have provided your consent for collecting and processing your personal information for specific purposes.
• Performance of a Contract: Where processing is necessary to provide the Services, fulfil your enrolment requirements, process payments, or perform contractual obligations.
• Legitimate Interests: Where processing is necessary for operating, maintaining, improving, and securing our Services, managing accounts, preventing fraud, and communicating with users, provided such interests do not override your applicable privacy rights.
• Legal Obligations: Where processing is necessary to comply with applicable laws, regulations, legal proceedings, or government requests.

2. Information We Collect

We collect personal information directly from you, automatically through your use of our Services, and from third-party platforms or service providers where permitted by applicable law.

The information we collect depends on how you interact with our Services.

2.1 Information You Provide Directly

Account Information

When you register for an account, enrol in a course, apply for a program, or use certain features, we may collect:

• Full name
• Email address
• Phone number
• Password and login credentials
• City, state, and country
• Educational qualifications
• Employment and professional experience
• Industry and current employment details
• Course or program preferences
• Information required to create and manage your account

We may assign a unique identification number to your account for administrative and operational purposes.

Shared Content

Certain features of our Services allow you to share information or content with other users, instructors, mentors, or the public. This may include:

• Testimonials and reviews
• Uploaded photographs and documents
• Assignments and project submissions
• E-portfolios and professional achievements
• Messages and communications
• Other content you voluntarily publish or share.

Depending on the feature and your privacy settings, such information may be visible to other users or publicly accessible.

Course and Program Information

When you enrol in or participate in our educational programs, we may collect:

• Courses and programs you have enrolled in
• Lessons, modules, and assignments started or completed
• Quiz results and assessment scores
• Learning progress and participation records
• Interactions with instructors, mentors, and teaching assistants
• Project submissions and feedback
• Attendance and performance information
• Other information necessary to administer your educational program.

Payment Information

If you purchase a course, program, or other service, we may collect information necessary to process and manage your transaction, including your name, email address, billing details, transaction reference, and payment status.

Payment-related information, including card details and banking information, may be collected and processed directly by our authorised payment gateway providers. We do not store full credit card numbers or sensitive card authentication information on our servers unless expressly stated otherwise.

Promotions, Surveys, and Competitions

We may invite you to participate in surveys, promotional campaigns, competitions, contests, or other activities.

If you participate, we may collect information such as your name, email address, phone number, responses, and other details submitted by you.

We use this information to administer the activity, communicate with participants, announce results, and distribute rewards where applicable.

Customer Support and Communications

When you contact us for assistance, submit a complaint, report an issue, or communicate with our representatives, we may collect:

• Your name and contact details
• Email communications
• Phone and support conversation records
• Feedback and complaints
• Information you voluntarily provide
• Other information necessary to investigate and resolve your request.

2.2 Information Collected Automatically

When you access or use our Services, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type and operating system
• Unique device identifiers
• Website pages visited
• Time spent on pages and services
• Referring websites and URLs
• Login activity and session information
• Clicks, interactions, and navigation patterns
• Diagnostic, performance, and error information.

We use this information to understand how users interact with our Services, maintain platform security, troubleshoot technical issues, and improve user experience.

2.3 Information from Third-Party Platforms

We may receive information about you from third-party platforms and services that you choose to connect with SkillsNxt, including social login providers, payment processors, analytics providers, and other authorised integrations.

For example, when you sign in using Google, we may receive your name, email address, and other information you authorise Google to share with us.

The information received from third parties is handled in accordance with this Privacy Policy and the applicable policies of those third parties.

3. Cookies and Other Data Collection Technologies

We and our authorised service providers may use cookies, pixels, tags, scripts, web beacons, browser identifiers, and similar technologies to collect information about your interaction with our Services.

These technologies help us understand user behaviour, improve platform performance, personalise experiences, and support advertising activities.

3.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the proper functioning of our website and Services. They help maintain login sessions, remember preferences, and provide access to essential platform features.

Analytics Cookies

These cookies help us understand how users interact with our website and Services, including which pages are visited, how frequently users return, and how our platform performs.

Marketing and Advertising Cookies

These cookies may be used to deliver relevant advertisements, measure advertising performance, and understand user interests based on browsing behaviour.

3.2 Managing Cookies

You can manage or disable cookies through your browser settings. You may also be able to control certain cookies through available consent-management tools.

Please note that disabling essential cookies may affect the availability or functionality of certain features of our Services.

4. Analytics and Third-Party Tracking

We may use third-party analytics services to understand website traffic, user engagement, and platform performance.

These providers may collect information such as:

• Website visits and page views
• User navigation patterns
• Device and browser information
• Session duration
• Traffic sources
• Interaction and performance metrics.

Such services may include Google Analytics and other analytics or customer relationship management platforms, depending on the tools implemented by SkillsNxt.

We use the collected information to improve our Services, analyse usage trends, identify technical issues, and enhance the overall learning experience.

5. Online Advertising and Marketing

We may work with third-party advertising networks and marketing platforms to promote our Services across websites, applications, and other digital channels.

These platforms may use cookies, pixels, and similar technologies to:

• Display advertisements relevant to your interests.
• Measure the effectiveness of advertising campaigns.
• Understand how users interact with our advertisements.
• Avoid showing repetitive advertisements.
• Identify potential users who may be interested in our Services.

Where permitted by applicable law and subject to appropriate consent requirements, we may share limited information, such as contact details or advertising identifiers, with authorised advertising partners to support marketing activities.

You may manage certain advertising preferences through the settings offered by the relevant advertising platforms.

6. How We Use Your Personal Information

We use your personal information for legitimate business, operational, educational, and legal purposes, including:

Providing and Managing Services

• Creating and maintaining user accounts.
• Providing access to courses, programs, and learning resources.
• Managing enrolments, registrations, and purchases.
• Delivering educational content and learning experiences.
• Facilitating communication between students, instructors, mentors, and program managers.

Processing Transactions

• Processing payments and purchases.
• Managing invoices, receipts, and transaction records.
• Handling refunds, cancellations, and payment-related queries.

Communication

• Responding to questions, requests, and complaints.
• Sending account-related notifications.
• Providing course updates and learning progress information.
• Communicating administrative announcements.
• Sharing information about new courses, features, services, and promotional offers, subject to applicable consent and communication preferences.

Platform Improvement

• Analysing usage patterns and website traffic.
• Understanding user preferences.
• Improving website functionality and performance.
• Developing new products, services, and features.
• Conducting research and analysing aggregated usage information.

Security and Fraud Prevention

• Protecting user accounts and platform infrastructure.
• Detecting and preventing fraudulent activities.
• Investigating suspicious transactions and unauthorised access.
• Enforcing our Terms & Conditions and other applicable agreements.

Marketing and Personalisation

• Providing relevant information about our programs and services.
• Personalising website content and communications.
• Measuring marketing campaign performance.
• Delivering advertisements through authorised third-party platforms.

Legal and Regulatory Compliance

• Complying with applicable legal requirements.
• Responding to lawful requests from government authorities.
• Maintaining records where required by law.
• Protecting our legal rights and interests.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our Services, meeting contractual obligations, complying with applicable laws, resolving disputes, and enforcing our agreements.

The retention period may depend on:

• The purpose for which the information was collected.
• The nature of our relationship with you.
• Applicable legal and regulatory requirements.
• Contractual and financial record-keeping obligations.
• Whether you have withdrawn your consent.
• The need to investigate disputes or prevent fraudulent activities.
• Other legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

8. How We Share Your Personal Information

We do not disclose personal information indiscriminately. However, we may share information with authorised parties when necessary to provide our Services, fulfil legal obligations, or support legitimate business operations.

8.1 Learning Consultants, Admissions, and Internal Teams

We may share relevant information with our admissions representatives, course advisors, counsellors, and authorised employees to assist with enquiries, course recommendations, enrolments, and student support.

This may include your name, contact details, educational background, professional experience, and course preferences.

8.2 Instructors, Mentors, and Evaluators

We may share relevant student information with instructors, mentors, teaching assistants, evaluators, and academic partners to facilitate course delivery, assess performance, provide feedback, and administer educational programs.

Information shared may include your name, email address, phone number, learning progress, assignments, assessment results, and participation records.

8.3 Other Students and Public Platforms

Certain features may allow you to interact with other students, mentors, instructors, or members of the public.

Any information you voluntarily publish in public forums, discussion boards, testimonials, or shared learning spaces may be accessible to other users.

8.4 Service Providers and Business Partners

We may share relevant information with trusted third-party service providers who support our business operations, including:

• Payment processing providers
• Cloud hosting and infrastructure providers
• Website analytics providers
• Customer relationship management platforms
• Communication and messaging providers
• Email and marketing service providers
• Technical support and security providers.

These providers are permitted to process personal information only for authorised purposes and in accordance with applicable contractual and legal requirements.

8.5 Legal and Regulatory Requirements

We may disclose your personal information where reasonably necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from government authorities.
• Comply with court orders, subpoenas, or legal proceedings.
• Investigate suspected fraud or security incidents.
• Enforce our Terms & Conditions and other agreements.
• Protect the rights, property, and safety of SkillsNxt, our users, employees, or the public.

8.6 Business Transfers

If SkillsNxt undergoes a merger, acquisition, restructuring, asset sale, or other corporate transaction, your personal information may be transferred to the relevant successor entity or acquiring organisation, subject to applicable legal requirements.

8.7 Aggregated or Anonymised Information

We may use and share aggregated or anonymised information that does not reasonably identify you for research, analytics, business planning, reporting, and other legitimate purposes.

8.8 With Your Consent

We may share your personal information with other third parties where you have provided your consent or specifically requested such sharing.

9. Information Security

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Our security practices may include:

• Secure communication protocols such as HTTPS and SSL/TLS encryption.
• Access restrictions and authentication controls.
• Secure storage and processing practices.
• Regular security assessments and vulnerability monitoring.
• Malware scanning and security monitoring.
• Restricted access to personal information based on operational requirements.
• Use of secure third-party payment gateways.

Payment transactions are processed through authorised payment service providers. We do not store full payment card details on our servers unless expressly stated otherwise.

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through our Services.

You are responsible for maintaining the confidentiality of your login credentials and notifying us promptly if you suspect unauthorised access to your account.

10. Your Privacy Rights and Choices

Subject to applicable law, you may have certain rights regarding your personal information.

These may include:

• Right to Access: Request information about the personal data we process about you.
• Right to Correction: Request correction of inaccurate, incomplete, or outdated personal information.
• Right to Erasure: Request deletion of your personal information, subject to applicable legal requirements.
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.
• Right to Restrict Processing: Request restrictions on certain processing activities where applicable.
• Right to Data Portability: Request a copy of your personal information in a commonly used, machine-readable format where applicable.
• Right to Grievance Redressal: Raise concerns or complaints regarding our handling of your personal information.

10.1 Managing Your Communication Preferences

You may opt out of promotional emails by using the unsubscribe link included in our marketing communications or by contacting us.

Please note that even if you opt out of promotional communications, we may continue sending essential transactional and administrative messages relating to your account, purchases, courses, security, and Services.

10.2 Accessing, Updating, and Correcting Your Information

You may update certain personal information by logging into your account and modifying your profile details.

If you are unable to update your information through your account, you may contact our privacy team for assistance.

10.3 Account Deletion

You may request the deletion of your account and associated personal information by contacting us through our designated support or privacy contact channels.

Upon receiving a valid request, we will take appropriate steps to process it in accordance with applicable laws and our data retention obligations.

Please note that certain information may continue to be retained where necessary to:

• Comply with legal or regulatory obligations.
• Maintain mandatory financial and transaction records.
• Resolve disputes and enforce contractual agreements.
• Prevent fraud and address security concerns.
• Complete pending transactions or fulfil legitimate legal requirements.

Information already shared publicly, copied by other users, or published on third-party platforms may not be fully removable by us.

10.4 Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw your consent at any time by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

In certain cases, withdrawing consent may affect our ability to provide specific features or Services that depend on the relevant information.

10.5 How to Submit a Privacy Request

To exercise your privacy rights, please contact us through our designated privacy contact channels.

We may require identity verification before processing your request to prevent unauthorised disclosure or modification of personal information.

We will endeavour to respond within the timeframe prescribed under applicable law.

11. Children's Privacy

Our Services are not knowingly directed towards children below the age permitted under applicable laws.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If we become aware that personal information has been collected from a child without the necessary authorisation or legal basis, we will take appropriate steps to investigate and delete such information where required by law.

Parents or legal guardians who believe that a child has provided personal information to us may contact our privacy team.

12. Jurisdiction-Specific Privacy Rights

12.1 Users in India

For users located in India, we process personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and rules and regulations applicable to the extent they are in force.

Subject to applicable law, users may have rights concerning access to information about processing, correction and erasure of personal data, withdrawal of consent, grievance redressal, and nomination of another individual to exercise rights in specified circumstances.

Where processing is based on consent, users may withdraw their consent through the applicable mechanisms provided by SkillsNxt.

Withdrawal of consent does not affect processing carried out before such withdrawal. It may also affect our ability to provide services that depend on the relevant personal information.

12.2 Users in the European Economic Area and United Kingdom

Where applicable, the processing of personal information of users located in the European Economic Area (EEA) or United Kingdom will be subject to the General Data Protection Regulation (GDPR), UK GDPR, and other applicable data protection laws.

Depending on the circumstances, users may have the right to:

• Access their personal information.
• Request correction or deletion.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent.
• Lodge a complaint with the relevant data protection supervisory authority.

We may process personal information based on consent, contractual necessity, legitimate interests, or legal obligations, as applicable.

12.3 International Data Transfers

SkillsNxt may process and store personal information in India and other countries where we or our authorised service providers operate.

Where personal information is transferred across international borders, we will take reasonable steps to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are implemented where required.

13. Data Protection and Grievance Redressal

We are committed to addressing privacy-related concerns and grievances in a timely and appropriate manner.

If you have questions, concerns, or complaints about our Privacy Policy or the handling of your personal information, you may contact our designated privacy or grievance contact using the contact information provided at the end of this document.

We will review your complaint and take appropriate action in accordance with applicable laws.

Where applicable, you may also approach the relevant data protection authority or regulatory body.

14. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our business practices, Services, technologies, or applicable legal requirements.

Whenever we make material changes, we may notify users through email, website notifications, in-product announcements, or other appropriate communication channels.

The revised Privacy Policy will become effective from the date it is published unless otherwise stated.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information.

Your continued use of our Services after the publication of an updated Privacy Policy will be subject to the revised terms, to the extent permitted by applicable law.

15. Cookie Policy

SkillsNxt and its authorised third-party partners may use cookies and similar tracking technologies to provide website functionality, analyse traffic, improve user experience, and support marketing activities.

These technologies may include cookies, pixels, web beacons, device identifiers, and scripts.

You may configure your browser to notify you when cookies are being placed or disable certain cookies through your browser settings.

Please note that disabling cookies may affect some website functionalities.

For more information about managing cookies, you may visit:

https://www.allaboutcookies.org/manage-cookies/

16. Links to Third-Party Websites

Our Services may contain links to third-party websites, applications, or services that are not owned or operated by SkillsNxt.

We are not responsible for the privacy practices, content, or security measures of such third-party websites.

We encourage you to review the privacy policies of third-party websites before providing any personal information to them.

Your use of third-party websites is governed by their respective terms and privacy policies.

17. Public Forums and Community Features

Our Services may provide blogs, discussion boards, community forums, or other publicly accessible communication features.

Any personal information or content you voluntarily share in these areas may be viewed, collected, or used by other users.

Such information may also be indexed by search engines and remain accessible even after you remove your account or discontinue using our Services.

Please exercise caution when sharing personal information in public forums.

If you wish to request the removal of personal information published in a community area operated by SkillsNxt, you may contact our support team. We will review your request and take appropriate action where possible and legally required.

18. Social Media Features and Single Sign-On

Our website and Services may integrate social media features, sharing tools, and third-party authentication services.

These features may collect technical information such as your IP address, browser information, and the pages you visit.

Where you choose to sign in using a third-party authentication provider, such as Google, that provider may share certain information with us based on the permissions you grant.

Your interaction with these third-party features is governed by the privacy policy of the relevant service provider.

19. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our processing of your personal information, please contact us.

Company Name: SkillsNxt

Registered Office:

2nd Floor, 6, Outer Ring Road, Dollar Scheme Colony, 1st Phase, BTM 1st Stage, Bengaluru, Karnataka 560068, India.

Email: To be updated with the official SkillsNxt privacy/grievance email address.

Grievance Officer / Privacy Contact: To be updated with the designated officer's name and contact details.

We will endeavour to review and respond to privacy-related requests within the time prescribed under applicable laws.

Last Updated: November 2026